Help
clickcasa

How can we help?

Common questions below — or scroll down to send us a message directly.

Getting started

Which listing sites do you support?

Currently Fincaraiz and MetroCuadrado. Both are the primary rental marketplaces in Colombia. Support for additional sites is planned — if there's a specific platform you want, let us know via the contact form below.

Do I need an account to use ClickCasa?

No. You can analyze up to 2 listings per day without signing in. Creating a free account lets you save reports, compare listings side by side, and access Scout on the Premium plan.

How do I analyze a listing?

Copy the URL directly from a Fincaraiz or MetroCuadrado listing page and paste it into the Analyze page. Your report is generated in under 60 seconds.

Reports

What's included in a report?

Every report covers: a safety score (day and night), value vs. comparable rentals, internet quality estimate, scam risk signals, a neighbourhood daily life score, and a lease term summary. Premium members also get an AI Verdict — a plain-English summary of whether the listing is worth pursuing — plus an AI-generated WhatsApp message draft to send to the landlord.

How accurate are the scores?

Scores are based on publicly available data including OpenStreetMap, neighbourhood records, and our own comparables database. Where data is limited we show a lower confidence indicator alongside the score. Treat scores as a starting point for your research, not a substitute for it — always verify key details directly with the landlord before committing.

What is the AI Verdict?

The AI Verdict is a concise, plain-English analysis generated by Claude AI. It covers whether the listing is worth pursuing, how suitable it is for remote workers and digital nomads, and a frank assessment of the price vs. the local market. It's available on the Premium plan.

What is the WhatsApp message draft?

On the Premium plan, each report includes a ready-to-send Spanish message you can copy and send directly to the landlord. It asks the right questions (availability, minimum stay, included utilities, wifi speed) in a format that reads naturally to a local agent. An English translation is shown alongside it so you know exactly what you're sending.

Can I share a report?

Yes. Every saved report has a public, read-only share link. Anyone with the link can view the report without signing in. You'll find the share button at the top of any report page.

How does the credit system work?

Each report costs 5 credits. Sign up with Google or Apple and you receive 20 free credits on signup — enough for 4 reports, with no expiry. Premium members receive 200 credits per month. Not signed in? You can run up to 2 reports per day for free.

Scout

What is Scout?

Scout watches a listing on your behalf and alerts you when something changes — a price drop, a price rise, the listing being taken down, or it being relisted after disappearing. It checks every 6 hours.

How many listings can I watch with Scout?

Scout is available on the Premium plan. Watching a listing costs 1 credit per day, so your monthly credit allowance determines how many listings you can track at once.

What kind of alerts does Scout send?

Premium users are alerted for any change — price drops, price rises, taken down, and relisted. Alerts are sent to the email address on your account.

Can I remove a listing from Scout?

Yes — open the Scout page, find the listing, and click the watch button to stop tracking it. You can also remove it from the listing's own report page.

Plans & billing

What's the difference between the plans?

Free gives you access to core reports. Sign up with Google or Apple and you receive 20 credits with no expiry — enough for 4 reports. Premium ($9/month or $79/year) gives you 200 credits per month, unlocking the AI Verdict, the WhatsApp message draft, and Scout.

When does billing start?

ClickCasa is currently in beta. Billing has not launched yet — all features are available to early users while we finalise the product. We'll give you clear advance notice before paid plans go live.

Is there a free trial?

There's no time-limited trial — instead, signing up with Google or Apple gives you 20 free credits with no expiry. That's enough for 4 full reports. If you need the AI Verdict, Scout, or a higher credit allowance, Premium is $9/month.

Privacy & data

Do you store my listing searches?

Yes — every analysis is stored in our database regardless of whether you're signed in. We use this data to improve our scoring models and comparables. If you're signed in, the report is linked to your account and accessible from your reports page. If you're not signed in, the report is stored but not linked to any identity and can't be retrieved once you leave the page.

Do you sell my data or show ads?

Never. ClickCasa is ad-free and we do not share your data with advertisers or third parties. See our Privacy Policy for the full picture.

How do I delete my account?

Go to Settings and select Delete Account. Your personal data and reports are removed from our systems within 14 days.

Still need help?

Send us a message and we'll get back to you. You can also reach us at support@clickcasa.co.